Electricity and Natural Gas

Understanding the RRO Price Ceiling Deferral

Everything you need to know about the Regulated Rate Option (RRO) price ceiling.

Alberta Energy Utilities Rebates

Electricity and natural gas affordability programs to help with your utilities' costs.

Choosing How You Buy Your Energy

You have the power to choose. Decide if regulated rates or competitive contracts are right for you.

How to Switch Your Energy Retailer

Everything you need to know to switch your energy retailer in three easy steps.

Locking in the Utility Rate

Thinking of locking in your power or natural gas rates? Check out this helpful information.

Understanding Your Bill

Your electricity, natural gas and bundled energy bills explained

AUC Winter Utilities Reconnection Program

Learn how the UCA identifies and helps anyone at risk of losing power or gas

Utilities Disconnection

Learn about Winter Rules, utility disconnection process and load limiting devices.

The Energy Market

From production to your home, learn how the electricity and natural gas markets work

How Wholesale Electricity Pricing Works

Learn how Alberta’s competitive electricity generation wholesale market supplies the power to keep your lights on.

Payment Options

Learn about budget payment plans and bill payment standards

Customer Service Rules

There are rules to ensure that you receive quality service from your electricity or natural gas company.

Reading Your Meter

Step by step instructions on how to record your own energy consumption

Rural Electrification Associations and Natural Gas Co-ops

Micro-Generation in Alberta

Albertans can use renewable resources or alternative energy to generate their own environmentally friendly electricity.

Seasonal and Rental Properties

Are you a landlord, tenant or seasonal property owner? Discover how energy disconnection/reconnection impacts you

Federal Fuel Charge in Alberta

Information on the Federal Fuel Charge, effective January 1, 2020.